STORE POLICY
Privacy & Security
We understand how important security is to you. When you place an online order with us, we encode your info using Secure Sockets Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.
We also use government-approved encryption software to ensure that your order is placed safely and securely.
Encryption only works with the following browsers:
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Internet Explorer 11.0 and higher
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Edge
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Mozilla Firefox 50 and higher
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Safari 9 and higher
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Latest Version of Google Chrome
We respect your concerns about privacy and value the relationship we have with you. This Privacy Policy describes the types of personal data we collect about our customers, how we use this information, with whom we share it, and the rights of our customers regarding our use of this information. We also describe the measures we take to protect the security of the information, how long we retain it and how our customers can contact us about our privacy practices and how to exercise their rights.
Information We Collect
We may obtain personal data about you from various sources. We collect this information when you provide it at one of our stores, on our website, via our social media pages, when you download one of our mobile applications (either via Apple iOS or Android) onto your mobile device or at one of our events. Our products are available for sale at certain third party retailers. Unless otherwise indicated at the time that you provide your personal data, any personal data collected by these retailers is not provided to us. This Privacy Policy does not address any data collection by our retail partners. When you visit this site, our social media pages or use services or features of one of our mobile applications, we also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.
Information You Provide
You may provide personal data to us in a number of ways, such as when you participate in an offer or promotion, when you make a purchase on our site or in our stores, via our social media pages or through one of our mobile applications. The types of personal data you provide to us may include:
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Contact information (such as name, postal address, email address and mobile or other phone number)
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Age or date of birth
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Gender
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Username and password, nickname/screen name
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Payment information (such as your payment card number, expiration date, and card security code)
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Shipping and billing information (such as delivery address, and billing address)
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Purchase history
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Product preferences
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Contact information for friends, family or other people you would like us to send a message to on your behalf (please ensure that you only submit contact information of individuals with whom you have a personal or family relationship and who have consented to receive messages from you or us)
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Information or content you provide (such as photographs, videos, reviews, articles, questions, survey responses and comments)
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Information provided to us through social media networks or one of our mobile applications when you visit our social media pages or use one of our mobile applications (such as your name, profile picture, likes, location, friend list and other information described on the social media network or application sign-up page, or your geo-location details when using one of our mobile applications)
How We Use the Information
We will use the information you provide to:
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Send you promotional materials or other communications if you so elect
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Provide the products or services you (or your company) have requested and operate features on our site
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Process your payment card transactions and/or gift card transactions
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Create and manage your online account, including access to your online and in-store purchase history
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Create a profile about you based on the information you provided to us in order to tailor our advertisements to your interests, find your appropriate skin or hair care routine and manage the effectiveness of our marketing efforts
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Assist with product selection and replenishment
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Chat with you or respond to your inquiries
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Post your product reviews
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Tailor ads displayed to you on our site and elsewhere to your interests and history with us
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Communicate with you about, and administer your participation in, special events, contests, sweepstakes, loyalty programs, surveys and other offers
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Operate and communicate with you about our social network pages or mobile applications
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Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products; performing data analytics and performing accounting, auditing and other internal functions)
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Comply with applicable legal requirements, relevant industry standards and our policies
We also may use the information in other ways for which we provide specific notice at the time of collection. The information collected is necessary for the purposes set forth above. Without this information, you may not be able to take advantage of some of our products or services.
Legal Basis for Our Use of the Information
We will use the information you provide for the above purposes if:
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it is necessary to perform a contract to which you are party (e.g., to process your payment and deliver the products you have ordered); or
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we have obtained your consent; or if
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we have a legitimate interest in doing so (including a legitimate interest in performing marketing activities, research activities, data analytics, internal administration functions, processing and enforcing legal claims and conducting our business in compliance with all applicable laws, relevant industry standards and our policies).
Information We Collect by Automated Means
When you visit this site, view or click on our online advertisements (including our advertisements on third party websites), visit our social media pages or download and use one of our mobile applications (if applicable), we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs or web beacons. For example, if you use one of our mobile applications, we may collect your IP address, your unique device identifier (or other device identifier) and/or geo-location data in order to offer you certain features or functionalities within that mobile application. As set forth in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.
For your convenience, our mobile applications (if applicable) may also include functionality that allows you to remain logged-in to the application so that you do not have to re-enter a password each time you want to access the application. IF YOU CHOOSE TO REMAIN LOGGED-IN, YOU SHOULD BE AWARE THAT ANYONE WITH ACCESS TO YOUR MOBILE DEVICE WILL BE ABLE TO ACCESS AND MAKE CHANGES TO YOUR MOBILE ACCOUNT AND MAY BE ABLE TO MAKE PURCHASES THROUGH YOUR ACCOUNT. For that reason, if you choose to remain logged-in to the application on your mobile device, we strongly recommend you enable the Passcode Lock security feature on your mobile device to protect against unauthorised access to and use of your mobile device and your account in the application.
Technologies We Use
Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser.
Policy Regarding Samples / Promotions
On occasion Creme Du Loch may hold competitions, free sample promotions or give aways. Creme Du Loch retains the right to withhold issuing of free samples if it is felt the recipient is attempting to unduly profit from this goodwill. Samples, giveaways and promotions are strictly limited to one 50ml unit per registered household. Issuing is solely based on household and not named persons within.
Additional samples may be requested but solely by prior arrangement and for commercial use. Not in conjunction with any promotion or offer currently, previously or planned at any time.
Internal Cookies Essential for the Site to Work
We use first-party cookies to help the site work in the best possible manner. You can opt out of receiving these cookies and disable them by adjusting your browser settings. Please note, however, that without these cookies, your user experience may be impacted.
In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.
To control which web servers collect this information, we may place tags on our web pages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.
Payment Methods
All major Credit / Debit Cards - via PAYPAL